Director of Member Growth – Revenue

Role Overview

• Own the full sales cycle for new member growth, including outbound outreach, discovery calls, proposal development, and closing.
• Build and manage a consistent pipeline of qualified restoration company prospects.
• Partner closely with Marketing to sharpen messaging, improve lead conversion, and attract the right-fit member.
• Track and optimize sales performance metrics (appointments set, close rate, CAC efficiency, member fit).
• Develop strategies to increase Net Revenue Retention through upgrades, expanded services, and deeper member engagement.
• Identify high-opportunity member accounts and create growth plans tied to measurable business outcomes.
• Strengthen long-term partnerships by positioning Trusted Restorer as an essential advisor to member success.
• Drive proactive renewal strategy through relationship management, business coaching, and accountability.
• Monitor member health and engagement to identify renewal risks early.
• Lead retention interventions with clear recovery plans and outcome-based follow-up.
• Lead and coach the Member Support Team to deliver consistent, high-impact member engagement.
• Establish team priorities, performance expectations, and development plans.
• Maintain a structured cadence of member touchpoints that drive progress, wins, and satisfaction.
• Improve and evolve member success offerings based on sales insights, retention trends, and performance gaps.
• Coordinate internal experts and consultants to deliver world-class training and advisory support.
• Partner with senior leadership to ensure Trusted Restorer’s member experience drives measurable ROI.

Requirements

• Proven success in sales, account management, or revenue-focused customer success roles.
• Demonstrated ability to close new business and retain/expand long-term accounts.
• Strong consultative selling skills: comfortable leading strategic conversations with business owners.
• Experience managing teams, coaching performance, and driving accountability.
• Data-driven mindset with comfort tracking KPIs across pipeline, retention, and member engagement.

Benefits

• Company paid Health Insurance for the Employee -Buy-up plans are available -Dependents/Spouses can be added for additional cost -HSA/FSA is available with certain plans
• Vision and Dental insurance (2 dental plans to choose from!)
• Company paid Long/Short term Disability
• Company Paid Life Insurance
• 401k with company matching (vested)
• Ancillary Benefits (Hospital, Critical Illness, Accident)
• Paid time off and Holidays