Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.
Simplifying the overly complex and frustrating world of automotive warranties.
Anticipate customer needs by evolving self-service options while providing world-class customer service.
Work in a high-functioning team environment.
Excellent problem solver to find solutions for challenging calls.

High School diploma required; Associate or Bachelor’s degree is preferred
3+ years of experience working in a customer service role with conflict resolution.
Experience in the automotive industry is a huge plus!
Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.
Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.

Work From Home. Feel free to rock the casual wear while still being camera ready.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally.
Tuition Reimbursement. We’re as passionate about your professional development as you are.
Wellness Program. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays!
Game Room. We do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves.
Paid Time Off. Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!

Customer Service Representative

About this role