Interface with end-users, IT teams and key stakeholders to gather systems requirements for Custom Applications & Integrations.
Guide customers through understanding technical solutions to their business requirements
Conduct requirements gathering workshops with clients
Configure and customize ServiceNow applications
Manage all aspects of application development
Mentor project crew members by managing peer reviews and provide technical guidance
Experience with implementing ServiceNow modules
Creation of script-based Assignment and Approval rules
Conduct capability Requirements Analysis sessions and customer workshops
Design custom or product-based solutions based on ServiceNow applications

5-7 years of experience with ServiceNow products
Minimum 4 years preferred work experience on the ServiceNow
3+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
5+ years of client facing consulting experience.
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

ServiceNow Lead Engineer – Platform, Custom Apps, Integrations

Key skills