Lead end-to-end implementations of server-based software solutions from kickoff through launch
Configure and validate software inputs and settings in customer-managed or internally hosted environments
Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration
Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience
Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention
Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers
Define and manage implementation timelines with customers, including scheduling and driving launch dates
Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery
Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams
Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations
Guide customers on product best practices to ensure effective adoption and long-term success

Equal employment opportunities (EEO)
Compliance with applicable state and local laws governing nondiscrimination in employment

Implementation Specialist – Contractor

Key skills