Provide effective credit control, supporting the efficient and timely collection of occupier charges for allocated Clients

2 years experience of working in a similar role
Collection of outstanding monies due, including rent and service charges from occupiers
Working with the Client Leads to understand and work towards the client’s arrears strategy
Engage and communicate with occupiers, displaying exceptional service both verbally and in writing
Monitoring and reporting of all arrears and payment plans in accordance with internal MAPP policies and Client requirements
Compile and present reports for Clients or Property Management Teams
Working with the Cashiering team to identify occupier income and unallocated cash items
Maintain accurate records including the Property Management Systems
Monitoring statutory and internal compliance
Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
Self Management including showing initiative, being proactive and meeting deadlines
Embracing Change including Technology
Engaging with the Big Picture
Achieving Results and Prioritise Work including attention to delivery to all stakeholders
Innovative Solutions and Problem Solving
Developing Self and Others and willing to Learn
Strong written and verbal communications including report writing.

Level of Experience / Certifications: 2 years experience of working in a similar role
Working Hours: 9am
5.30pm Monday
Thursday & 9am
5pm Friday
Salary Range (Based on Experience) £30,000
£40,000 per annum, depending on experience.

Credit Controller

Key skills