AI Transformation Lead

Role Overview

• Serve as a trusted advisor to the senior leadership of Another Star, providing insights and recommendations on AI, automation, and operational efficiency initiatives.
• Lead the development and execution of a forward-looking innovation roadmap, integrating it into the business planning cycle.
• Influence core strategic suppliers to deliver solutions that align with Another Star’s operational and strategic goals.
• Identify, prioritize, and lead initiatives that reduce manual work, improve quality, and unlock capacity for more strategic value.
• Partner with stakeholders to deliver initiatives on time and within budget, and achieve agreed-upon KPIs, such as FTE reduction, processing time improvements, and cost savings.
• Monitor and report on the impact of initiatives, adjusting strategies as necessary to achieve desired outcomes.
• Safeguard together with the Another Star tech team, the end-to-end Change Management framework, including process governance, tool optimization, and AI solution onboarding to drive sustainable adoption.
• Evaluate and implement AI, RPA, and digital solutions that streamline operations and improve service quality.
• Partner with Another Star’s tech team and core partners (suppliers) to ensure solutions are fit-for-purpose, integrated with existing systems, and operationally sustainable.
• Translate technical possibilities into actionable business cases with measurable ROI.
• Partner with a team of specialists in AI, automation, process improvement, and project delivery.
• Develop team members’ skills and capabilities to deliver results and drive innovation across the business.
• Foster a culture of accountability, innovation, and continuous improvement.
• Delivery of all special projects on time, within budget, achieving predefined business outcomes.
• Reduction of manual workload
• Operational cost savings through process optimization and automation.
• High adoption of AI, automation, and process improvements across hotels and corporate functions.
• Successful collaboration with strategic suppliers to implement innovative solutions aligned with operational goals.

Requirements

• Master’s degree in business, operations, technology, or a related field.
• Proven experience leading cross-functional transformation and influencing senior leadership.
• Track record of delivering measurable operational improvements using AI, automation, or process redesign.
• Strong understanding of multi-site or hotel operations is highly desirable.
• Excellent stakeholder management, negotiation, and supplier engagement skills.
• Strong analytical, problem-solving, and project management capabilities.
• Commercial and financial acumen to evaluate business cases and operational impact.

Tech Stack

• RPA

Benefits

• citizenM experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)