You will be servicing Imaging Equipment in the South Texas area.
Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Deliver both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.
Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region.

Minimum Technical Degree or equivalent experience
Strong electronics background and computer skills required.
5-7 years of field service experience is desired.
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
Valid driver's license, ability to drive independently day and night, and good driving record required.

Customer Service Engineer 3

About this role