Key skills
CommunicationRemote WorkCustomer Success
About this role
Role Overview
- Customer relationship management: monitor project health, acting proactively to prevent issues and ensure customer satisfaction.
- Constant interaction with clients and internal teams: conduct alignment meetings, track schedules, generate success reports, and participate in daily calls.
- Data and results analysis: monitor KPIs, provide improvement suggestions to the operations team, and present results to management and the executive team.
- Action during critical moments: identify problems, manage crises, reverse cancellation requests, and implement corrective actions.
- Opportunities for upsell, cross-sell, and renewals: identify and recommend additional products that meet the customer's needs to drive account growth, ensure contract renewals, present proposals, and lead negotiations.
Requirements
- Experience in customer success or related roles in agencies.
- Strong verbal and written communication skills.
- Organized and detail-oriented.
- Ability to quickly identify and resolve problems.
Benefits
- Meal allowance
- Remote work allowance
- Health plan
- Life insurance
- Career development plan
- Day off on your birthday
- Partnership with SESC
- Childcare assistance
- Extended maternity and paternity leave
- Discounts at pharmacies
- Partnerships for discounts at universities, business schools, and language schools
- Access to the Mestres library
- Access to courses from Mestre Academy