About this role
Role Overview
- Respond to customer inquiries via inbound phone calls
- Answer questions about the client’s services and sign-up process
- Provide updates on existing accounts and service status
- Deliver empathetic, informative, and accurate support
Requirements
- A pleasant and professional phone presence
- Previous call center experience preferred, but not required
- Strong multitasking and research skills
- Curiosity and willingness to learn new information daily
- Positive, energetic individuals who take pride in helping others
- Minimum of 8 GB RAM
- Wired internet connection (Ethernet required)
- High-quality headset with noise-canceling microphone
- Quiet, distraction-free workspace for taking calls
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Benefits
- Self-schedule 20 hours per week (minimum)
- 90-days contract (as needed)