Customer Engagement Consultant – CEC Team

Role Overview

• Make high-volume outbound calls to engage existing and prospective clients
• Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
• Promote our services and product range with confidence and empathy
• Accurately manage client information using our patient management system (PMS)
• Consistently meet and exceed daily, weekly, and monthly KPIs
• Build instant rapport and deliver a positive, memorable client experience

Requirements

• Contact centre, sales or telemarketing experience (inbound and outbound)
• A sales mindset with a genuine desire to help people
• A clear, confident and persuasive phone manner
• Proven success achieving and exceeding KPIs
• Strong listening skills and the ability to build rapport quickly
• Experience using CRM systems and Microsoft Office tools
• Resilience, energy, and self-motivation
• Creativity and takes accountability

Benefits

• Competitive base salary + performance bonuses
• Flexible work hours (9am–5pm or 10am–6pm)
• Hybrid working options for better work–life balance
• Paid Parental Leave & Birthday Leave
• Discounts at 500+ retailers through our Employee Enrichment Hub
• Generous employee discounts on products for you and your family
• Access to LinkedIn Learning, Wellbeing Centre & EAP
• Real opportunities to grow your career with a global industry leader
• A values-driven, inclusive culture and a supportive team that celebrates wins together