Senior Software Engineer, Data Services

Role Overview

• Monitor and maintain the health, performance, and reliability of our hyperscale cell infrastructure processing trillions of events daily
• Lead incident response and problem management through established on-call rotations and structured feedback loops
• Implement comprehensive monitoring with Service Level Indicators to enable proactive alerting and automated self-healing
• Conduct capacity planning and forecasting based on ingest rates and query patterns to optimize resource utilization
• Ensure data integrity and compliance across >100 PB of stored data through automated consistency checks and recovery testing
• Manage access controls, certificate rotation, and vulnerability management across cell infrastructure according to defined SLAs
• Provision and scale cell infrastructure (vertical/horizontal) based on demand and performance requirements
• Develop microservices and automation tools for cell components, including ingest writers and management systems
• Orchestrate version upgrades, patch management, and configuration changes with minimal customer impact
• Perform load testing and performance benchmarking to validate scaling thresholds and optimize costs
• Coordinate with fleet operations, product teams, and infrastructure teams on global changes and capacity planning
• Create technical documentation, operational playbooks, and partner with teams to address customer-impacting issues
• Work in a team of friendly, trustworthy, and knowledgeable colleagues
• Build and maintain CI/CD pipelines for testing and releasing configuration and software
• Troubleshoot complex issues across multiple large-scale distributed systems, including LogScale, Kafka, object storage systems, and related infrastructure
• Work closely with Engineering and Customer Support to troubleshoot time-sensitive production issues, regardless of when they happen
• Apply SRE best practices, including SLOs, error budgets, chaos engineering, and blameless post-mortems
• Effectively utilize AI coding assistants (e.g., Anthropic Claude) to accelerate development and problem-solving.

Requirements

• Proven experience designing and implementing distributed systems with high scalability, availability, and performance optimization at enterprise scale
• Experience in contributing to broad technical leadership in products or services
• A can-do attitude; you thrive collaborating in a team and are not afraid of taking on responsibilities
• Several years' experience with large-scale, business-critical Linux-based environments
• Solid grounding in the technology of at least one cloud environment (AWS, Azure, GCP)
• Experience working with CI/CD, Jenkins Git, Artifactory, Bitbucket
• Go (golang) programming experience in production environments
• Some familiarity with Python programming
• Experience with configuration management systems such as Chef or Ansible
• Availability for on-call on a rotational basis
• Bonus Points: Experience with Kafka
• Bachelor's degree in an applicable field, such as Computer Science or Engineering.

Tech Stack

• Ansible
• AWS
• Azure
• Chef
• Cloud
• Distributed Systems
• Google Cloud Platform
• Jenkins
• Kafka
• Linux
• Microservices
• Python
• Go

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe