Help customers with promoting and selling our products, including upselling where suitable
Support customer onboarding and long-term use of our e-commerce B2B platform
Assist inbound customers with technical or service-related issues
Make outbound calls based on business or sales priorities
Achieve daily shift call quotas and targets established by the company
Identify and address customer needs or issues, troubleshooting any service problems
Adhere to communication guidelines while handling different customer problems
Manage calls record, database organization, and other methods of order processing
Demonstrates patience, understanding and empathy while addressing customer concerns
Efficiently manages time to meet call quotas and targets
Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
Works well with team members to achieve common goals

High school diploma, GED, or equivalent
2+ years of Sales, Care Center or Customer Service experience preferred
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
Ability to clearly convey information and interact effectively with customers and internally
Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
Ability to understand customer needs and present suitable sales and service options
Excellent planning and organization skills
Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
Ability to occasionally travel, as business needs require.

Customer Sales Specialist

Key skills