Providing timely, accurate, quality client service to lawyers, licensed paralegals, and the general public
Providing referrals, legal information, and legal resources to members of the public
Contributing to the development of processes and procedures related to the Law Society Referral Service (LSRS)
Supporting the public on the LSRS crisis line
Helping a member of the public understand what the legal issue is and what sources of assistance may be available

Require a college diploma or university degree (or equivalent)
Licence from the Law Society as either a paralegal or a lawyer
Demonstrated experience and a solid understanding of superior client service
Experience in a customer service and/or call centre environment would be an asset
Excellent grasp of delivering superior client service
Solid understanding of the Law Society, including organizational structure, services, mandate, by-laws, rules, regulations, and jurisdiction
Knowledge of other legal resources and community-based organizations
Knowledge of legal concepts and processes as they relate to a legal services or law practice setting
Clear, concise, and articulate verbal and written communication skills in both official languages
Proficiency in word processing (including WORD), spreadsheets (including EXCEL), databases, e-mail, and the Internet or Intranet.

Legal Information Officer, Contact Centre – Law Society Referral Service

Key skills