Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.
Develop a working understanding of the different billing systems, specifically Salesforce CPQ, High Radius.
Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.

Graduate with minimum 5 years of relevant experience in an OTC Collections process with a global organization.
Financial Services experience will be preferred.
Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations.
Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders.
Good presentation skills are a must.
Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances.
Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce CPQ environment for collection functionalities.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Specialist, Accounts Receivable – EMEA

Key skills