About this role

Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions
May support 3rd party products and occasionally visit customer site
Leverages post sales interactions with customers to probe and qualify further revenue opportunities
May book transactional sales opportunities and provides highly qualified leads to sales
There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes

Bachelor of Science Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent
Typically 4+ years relevant experience with ICPMS or GCMS technologies
4+ years practical experience using or supporting ICPMS and GCMS technologies preferred
Experience with 21CFR compliance software a plus
Logical troubleshooting skills
Excellent verbal and written communication skills
Shift will be for Pacific time zones
8 am to 5 pm Pacific

Engineer – ICPMS, GCMS Technical Support

Key skills