Act as the primary guide for customers across EMEA.
Help them set up, understand, and fully adopt our digital software solutions.
Create strong, positive relationships with clients.
Identify what a customer needs to achieve and provide specific training and dashboard setups.
Anticipate potential issues before they arise.
Host engaging online training sessions and business reviews.
Gather real-world feedback from clients to share with our product teams.
Use data and health checks to track customer software usage.

A University degree (Bachelors or Masters) in a scientific or technical field.
At least 2 years of experience working with SaaS (cloud-based) software.
Experience working in a scientific laboratory or a similar technical environment is a huge plus.
Exceptional written and verbal skills.
Professional fluency in English.
Proficiency in Spanish, French, Italian, or German is highly desired.
Comfortable with Excel and ready to learn new project management tools like Smartsheet.
Proactive, outgoing and customer oriented.

Permanent Contract with a global industry leader.
A Supportive Culture: We pride ourselves on an outstanding company environment.
Career Growth: We provide the training and development you need to become an expert in the SaaS space.
Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.
Training and development opportunities.

Customer Success Manager – EMEA, Digital Lab Solutions

Key skills