Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
Train users on the most effective ways to use Green Street to achieve their business objectives
Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
Proactively engage users at key touchpoints and expand the Green Street use case
Identify new and creative ways to engage with clients and grow the overall value Green Street can deliver
Partner with Account Management to identify at risk accounts and improve retention outcomes
Work alongside Account Management to identify and train new groups of users within our clients who would receive value from using Green Street
Identify and advocate for clients’ needs throughout Green Street
Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
Become a trusted partner for our clients
Hit annual KPIs for user and usage growth, client health scores, and retention rates

A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field or significant experience in financial services and/or commercial real estate
3+ years experience in financial sales/services, relationship management, or client service environment
Superior relationship building skills and a passion for connecting with clients and driving client value
Strong attention to detail and desire to provide exceptional service on each client interaction
Confident and skilled communicator with strong written and verbal communication skills
Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner

Comprehensive benefits package including company provided medical, dental insurance and cash plan
Company provided life assurance, critical illness and income protection coverage
Personal pension plan with matched employer contributions
Company paid holidays and summer half day Fridays
Access to employee assistance programme and wellbeing resources
Tax free cycle scheme and IT equipment
Season ticket loan
Company sponsorship to further education
Flexible work arrangements

Senior Customer Success Manager

Key skills