Key skills
BIAthenaCommunication
About this role
Role Overview
- Serve as the first point of contact for incoming patient inquiries
- Manage phone, email and text communication with clarity and empathy
- Assist patients with questions about scheduling, documentation, treatment plans or general requests
- Direct patients to the correct clinician or department as needed
- Schedule, reschedule and coordinate patient appointments, evaluations and follow-ups
- Maintain organized clinician calendars and manage time blocks, cancellations and conflicts
- Communicate appointment reminders and updates to patients
- Update patient records and ensure information is accurately documented
- Collect, review and organize intake forms, referrals and authorizations
- Assist with maintaining EMR data hygiene and workflow consistency
- Support patients by reviewing or gathering insurance information, coverage details and visit limitations
- Track authorizations, documentation requirements and outstanding requests
- Provide administrative support tied to billing, verifications or clinical workflows
- Maintain organized systems for communication logs, paperwork tracking and outstanding tasks
- Flag issues that impact patient flow, scheduling or compliance
- Contribute to improving SOPs, communication processes and administrative efficiency
Requirements
- Experience in medical administration, virtual assistance or patient support
- Strong communication skills with a warm, clear and empathetic approach
- Highly organized, detail-oriented and able to manage multiple tasks at once
- Tech-savvy and comfortable learning EMR and scheduling systems
- Calm under pressure and able to support patients who may be stressed or overwhelmed
- High follow-through and reliability
- Ability to work independently and maintain confidentiality at all times
- Nice to Have: Experience with EMR software such as Athena, Kareo, RainTree, SimplePractice or similar
- Background in healthcare, therapy practices or clinical operations
- Familiarity with insurance verifications, authorizations or benefits explanation
- Previous remote patient support experience
Benefits
- You will be paid in USD (bi-monthly: every 15th and 30th)
- Up to 14 days of Paid Time Off annually (starting Day 1)
- Observance of Holidays based on your location
- 100% remote setup with flexibility to work where you perform best