Resolve system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed Viewpoint environments
Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services
Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors
Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites
Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation)
Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects.

Knowledge of Active Directory, Windows Server administration, managing users, Group Policies
Strong knowledge of SQL Server Database Administration and relational database concepts
Demonstrated knowledge of basic networking concepts and terminology
Moderate knowledge of Scanning, Printing software installs and troubleshooting
Working knowledge of basic standard software such as: MS Office suites, Adobe suites, multiple Windows OS platforms, SMTP, IMAP
Software deployment, upgrade, migration experience
Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar)
Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration
Bachelor's degree, preferably major in computer science or relevant experience

Systems Support Specialist

Key skills