Key skills
AICommunication
About this role
Role Overview
- Provide initial technical support and handle routine post-sale support assignments
- Perform case intake, triage, and analysis to understand reported issues
- Collect and condense evidence from clients
- Remove ambiguity by consulting documentation and reproducing issues
- Summarize complex cases for escalation to next-tier support
- Triage and resolve support cases from administrators, faculty, and staff
- Maintain friendly and professional communication
- Work cross-functionally with Product Support and Engineering teams
- Proactively look for solutions and propose workflow improvements
Requirements
- Bachelor's degree holder or at least 2 years in college
- 1-2 years of Customer Service
- Technical Support Experience
- Above average to excellent verbal and written communication skills
- Ability to quickly learn and apply enterprise AI tools and technologies
- Analytical skills and adaptability to changing processes
- Self-motivated with a positive attitude
- Must work quickly in a fast-paced environment
- Must follow strict guidelines and SOPs
- Amenable to work in shifting schedules and PH holidays
Benefits
- Health insurance may be offered
- Country specific benefits offered