Manager, Data Analyst

Role Overview

• Drive continuous improvement and performance optimization by analyzing operational and service delivery data to identify trends, bottlenecks, and improvement opportunities.
• Develop performance measurement frameworks and key performance indicators aligned with organizational goals and support process improvement initiatives with data-driven insights.
• Design and maintain reporting tools and dashboards to support operational and executive decision-making, including building interactive Power BI visualizations, structured Excel reporting models, and data tracking tools using Microsoft Lists.
• Ensure reports are clear, accessible, and aligned with program objectives.
• Strengthen data integrity and governance by monitoring data quality across systems, addressing inconsistencies, establishing validation standards and documentation protocols, and maintaining standardized metrics and reporting methodologies.
• Ensure alignment with privacy, compliance, and governance frameworks, including integrating OCAP principles where appropriate.
• Collaborate with cross-functional teams to translate business questions into measurable data insights, clarify reporting needs, support adoption of dashboards and reporting tools, and provide guidance on performance measurement and data-informed decision-making.

Requirements

• 3-5 years of experience in data analysis, business intelligence or performance reporting
• University or college degree in Data Analytics, Business Analytics, Statistics, Economics, Mathematics or a related field
• Proficiency in Power BI, including data modeling, dashboard design and data refresh management
• Strong expertise in Microsoft Excel, including pivot tables, Power Query, formulas and structured datasets
• Experience designing and managing workflows and structured data capture using Microsoft Lists
• Experience integrating data from multiple sources such as CRM, web and operational systems
• Working knowledge of data cleaning, transformation and validation techniques
• Experience supporting continuous improvement initiatives
• Experience building dashboards and performance frameworks for operational or executive audiences
• Ability to communicate insights clearly to non-technical stakeholders
• Strong documentation and process orientation, analytical thinking and attention to detail
• Experience leading measurement or reporting work across multiple teams or lines of business
• Experience shaping data governance standards or performance frameworks
• Experience coaching others on data literacy, tools or methods
• Ability to travel occasionally to internal meetings or client engagements
• Experience in regulated or privacy sensitive environments, working with CRM, service delivery or contact centre data and knowledge of process improvement methods such as Lean, Six Sigma is an asset.
• Successful candidates will be required to complete a Criminal Record Check as a condition of employment.

Benefits

• rewarding benefits package