About this role

Drive successful training and adoption of Suki in major health system clients
Provide At The Elbow training for end users
Engage with practice managers and IT support teams
Work with Enterprise Customer Success Managers to meet strategic and tactical goals
Identify and drive resolution of risks and issues
Develop creative solutions to meet client needs
Collaborate with team and Marketing to optimize approach
Use data to measure success and opportunities for deeper engagement
Represent the voice of the customer within Suki
Provide structured customer insights to the Product team

5+ years of enterprise customer facing experience within healthcare SaaS
Exceptional communication, presentation, and conflict resolution skills
Ability to think critically, prioritize effectively and communicate expediently
Strong data analysis skills
Creative problem solving skills
Strong understanding of medical documentation and clinical workflows
Proficient in Microsoft Office, Google Suite and Microsoft office.
You are willing to travel extensively (up to 75%, as needed) across the US to deploy our products

Customer Success Manager

Key skills