Drive adoption which improves ear and hearing health care in the community
Increase awareness of the importance of regular ear and hearing checks and referral where needed
Combine clinical training, stakeholder engagement and proactive initiatives for successful implementation
Ensure successful implementation and increased uptake of new features
Support commercial growth by driving utilisation, retention and campaign execution activity
Deliver against defined commercial priorities and growth plans
Build and nurture strong relationships with clinical teams and healthcare providers
Act as a trusted advisor and main point of contact for customers
Address challenges and provide solutions by executing and implementing customer experience strategies
Deliver engaging and comprehensive clinical training sessions to customers, management and clinician teams
Ensure clinicians are confident and competent in the use of features driving usage and success
Conduct customer site visits (up to three days per week) for clinical and commercial support
Monitor programme progress and run engagement activities and educational workshops
Compile concise reports for stakeholders on key findings, performance and recommendations

Background working with clinical customers and ideally have a qualification in healthcare, or audiology
Proven experience in delivering effective training to healthcare or clinical teams
Ability to design and implement initiatives that drive engagement and adoption
Ability to analyse and report on customer health and churn metrics drawing insight from the data
Understanding of business goals, market trends and customer needs to inform customer delivery
Strong ability to influence, inspire and build trust with diverse stakeholders
Ability to manage multiple deadlines / priorities and work independently in a dynamic environment
Familiarity with medical devices and software platforms
Proactive and solution-focused mindset with the ability to adapt to a fast-evolving project
Experience gained in a commercial environment
Sharp eye for detail and ensure that the Company is presented correctly
Experience in a training, sales or engagement role, preferably within healthcare or medical technology
Willingness to travel extensively
Valid UK driving licence
Capacity to work remotely at customer sites at least three days a week

Clinical Customer Experience Specialist

Key skills