Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Supporting Providers with a variety of administrative tasks
Answering all admin-related questions between sessions
Conducting eligibility checks, filing claims, and collecting member payment
Keeping our internal software tool for the Member Support team ultra-organized
Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
Providing support to Brightline members in both English and Spanish
Ability to work the 12 pm
9 pm PST shift

A passion for our mission to redefine behavioral health for children and their families.
A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
The drive to be part of building something new
to work hard, to be your best self and to change the lives of our families.
Comfort with a wide variety of technology including email, EHR, scheduling tools and more.
Excellent communication skills (written and verbal) and organization skills.
Ability to revel in the details and commitment to following through on all tasks, simple and complex.
Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.

Comprehensive Insurance: Medical, Dental, Vision, Life
Time Off: Holidays, PTO, Sick Days, Parental Leave
Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
Financial Wellness: 401k
Community & Perks: Remote First Workforce, Collaborative culture

Member Support Specialist, Bilingual – Spanish

Key skills