Design, develop, and maintain IVR applications based on business and technical requirements
Integrate IVR solutions with key internal services
Monitor IVR systems and implement operational improvements to enhance customer experience
Troubleshoot and resolve issues within the voice contact center and IVR environments
Collaborate with project managers to ensure the timely and high-quality delivery of solutions
Work independently while supporting a regional business unit aligned with global objectives
Participate in forward-looking initiatives to improve call steering and IVR architecture
Communicate technical concepts clearly to both technical and non-technical stakeholders

Proficiency in Java EE and Spring Boot / Spring Core
Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
Hands-on experience developing IVR applications
Strong understanding of voice contact center systems and IVR platforms
Experience working with SQL for application configuration and data-driven logic
Strong troubleshooting and analytical skills
Effective communication and presentation skills
Ability to work independently in a fast-paced, global environment
Expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus

Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
ForeverRemote work culture : make the most of the flexibility that comes with remote work.
Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Senior IVR Application Developer

Key skills