On-site Support Technician
France
Full Time
3 hours ago
$2,200 - $2,300 EUR
No H1B
Key skills
ITSMActive Directory
About this role
Role Overview
- User support & assistance
- Take ownership of and resolve Level 2 (L2) technical incidents (workstations, software, basic network).
- Provide on-site support to employees.
- Diagnose and resolve hardware and software malfunctions.
- Escalate complex incidents to Level 3 (L3) or specialized teams.
- Workstation management
- Install, configure and update Windows 10 / Windows 11 workstations.
- Deploy images and perform system imaging/mastering.
- Replace and configure hardware components.
- Administration & tools
- Manage user accounts via Active Directory (creation, deletion, permissions, groups).
- Manage and track tickets using an ITSM tool.
- Install and configure line-of-business applications.
- Projects & technical support
- Participate in internal IT projects (deployments, migrations, hardware refreshes…).
- Create and update technical documentation.
- Raise awareness and support users on best practices.
Requirements
- Education in IT (minimum two-year degree such as BTS SIO, DUT in Computer Science or equivalent)
- Proven experience in on-site Level 2 (L2) support.
- Proficiency with Windows 10/11 environments.
- Skills in Active Directory, ticketing tools, and Microsoft 365.
- Networking knowledge is a plus.
Tech Stack
- ITSM
Benefits
- Gift vouchers
- Quarterly bonuses
- 50% of public transport costs covered
- Health insurance contribution covered at 75%
- Meal vouchers