Account Manager – Team Leader

Role Overview

• We are passionate about our clients having a great experience and this also applies to our team and our future team members.
• Building a remarkable team is a top-level company priority.
• A COBRA Account Manager – Team Leader is primarily responsible for managing a team of COBRA Account Managers and serves as the primary liaison for our COBRA & Direct Billing only clients.
• This position serves as a dedicated COBRA Account Manager by communicating, educating, and working with their respective clients daily.
• This position is responsible for managing their team’s performance and ensuring satisfaction with services delivered to clients within their team.
• The COBRA Account Manager
• Team Leader works closely with Account Management, Shared Services, and Quality Assurance teams and reports to the COBRA Manager.
• Ensure all notifications, such as General and Election Notices, are sent within federal timelines (typically 14 to 44 days depending on the event).
• Lead, mentor and train the COBRA team, fostering a culture of accountability and continuous process improvement.
• Act as the primary point of contact for employer groups, timely resolving complex escalations and coordinating the annual COBRA plan renewal process.
• Monitor performance metrics on a regular basis to assess whether team members are meeting expectations.
• Develop strategies to ensure individual and team goals are met.
• Prepare for and execute seasonal activities such as open enrollment.

Requirements

• A graduate of a bachelor’s degree program from a four-year college or university (or equivalent minimum of 5 years’ experience), preferably with leadership experience.
• Previous experience in benefits management, data processing, account management or customer service-related field is preferred but is not required.
• Experience with COBRA administration is strongly preferred.
• A leader who can empower team members to grow personally and professionally.
• An individual who can continually grow, change, and enhance the COBRA Account Manager team for continued future success.
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Able to confidently use independent judgment and expertise to manage groups and assist COBRA Account Managers and make innovative and transparent decisions for the department.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
• An internally motivated individual looking to grow personally and professionally.
• A qualified candidate who possesses above average analytical and problem-solving skills.
• Someone with the ability to process and manipulate data in a variety of formats while ensuring accuracy and data integrity.
• Able to perform this job successfully and manage significant client relationships.
• An individual that understands the value of providing a high level of customer service.

Benefits

• Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
• We also provide company funded HSA’s, Pre
• and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday
• Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.