About this role

Prepare and process order and documentation packages (materials, delivery notes, service documentation).
Maintain service contracts, update records and support invoice preparation.
Support project and service workflows by managing system updates and documentation.
Ensure documentation accuracy (manuals, drawings, checklists).
Handle recurring administrative tasks and deadlines within service and project flows.
Identify retrofit and upgrade opportunities (motors, controllers, sensors, glass, access readers, safety upgrades).
Prepare quotations for small upgrades, retrofit kits, spare part packages and extended service agreements.
Conduct customer meetings (remote or on‑site) to scope smaller service jobs.
Work closely with technicians to convert field findings into service sales.
Proactively follow up on service leads, pending quotations and unconverted technician findings.
Support the product sales team with technical inquiries
Coordinate technical customer escalations

2–5 years in technical service administration, service coordination, technical inside sales, or junior project support.
Basic technical understanding (mechanical/electrical)
Strong communication skills and customer‑facing ability.
Fluent German; good English skills.
Structured, self‑driven, solution‑oriented and able to manage parallel tasks.
Experience in access control, entrance security or related fields is a plus.

Technical Customer Service Sales Support

Key skills