Monitor the autonomous operation of robots that are deployed in the field
Handle incoming alerts and manual interventions as they occur using teleoperation tools
Experience in a customer-facing technical support or helpdesk role with confidence in responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users.
Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders.

Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues.
Proficiency in using monitoring and diagnostic tools and software.
Excellent problem-solving skills and the ability to think quickly under pressure.
Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.
Ability to work the night shift on a 4 on-4 off rota
Experience with autonomous mobile robots is a plus

Remote Support Engineer – Night Shift

Key skills