Customer Service Representative, Banking, Part-time

Role Overview

• Handling customer inquiries by phone, email and chat
• Responsible for providing service information to end customers
• Identifying sales potential and actively approaching customers through to closing suitable solutions
• Responsible for case processing and for servicing customers assigned to the Customer Dialogue Center

Requirements

• Completed commercial vocational training or an equivalent qualification
• Knowledge of banking products (e.g., current accounts) is an advantage
• Poise, motivation and resilience
• A professional, service-oriented manner
• Fluent German language skills, both spoken and written

Benefits

• Exciting position at a regional cooperative bank with shared, lived values
• Flexible working hours and options for remote work
• Full employer contribution to capital-forming benefits (Vermögenswirksame Leistungen)
• Subsidy for the Deutschlandticket as a job ticket
• 30 days of vacation plus two additional bank holidays, with the option to convert part of your salary into additional time off
• An anonymous psychological counseling service to support your mental health — available in all life situations
• A lifetime working-time account and a company pension plan