About this role
Role Overview
- Sort and distribute inbound post in a timely manner.
- Manage the company ‘info’ mailbox, responding to or redirecting enquiries as appropriate.
- Take card payments over the telephone and ensure accurate processing.
- Handle inbound calls and route queries to the relevant account manager where required.
- Assist with inbound customer queries relating to payments and accounts.
- Support daily administrative tasks including embassy and ICON processes.
- Contact self-pay patients to collect outstanding payments.
- Scan, shred, and file documentation in line with internal processes.
- Provide general administrative and ad hoc office support as required.
Requirements
- Good all-round IT skills, including Microsoft Office.
- Experience working in a busy office or administrative environment.
- Strong organisational skills and the ability to manage multiple tasks.
- Excellent attention to detail and accuracy.
- Confident and professional telephone manner.
- Numerate and literate, with the ability to process information accurately.
- Positive, proactive attitude with a ‘can do’ approach.
- Professional, honest, and trustworthy.
- Flexible and willing to support the wider team.
- A desire to learn, develop, and progress.
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.