Monitor the health of existing customers and launch scaled campaigns to drive upsells and improve retention.
Analyze data to identify recurring challenges, proactively recommend improvements to existing processes, and deliver best practices to help customers realize maximum value from our products.
Create, drive, and iterate 1:many programs and initiatives to implement one-to-many customer engagement strategies that efficiently and effectively deliver results at scale (e.g., email campaigns, office hours, targeted customer consultations).
Partner with CSMs, AEs, Product, and Marketing to deliver 1:many experiences across the team’s book of business.
Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities across your book of business (500–1,000 accounts).
Serve as a SoSafe operational champion and lead by example to ensure data hygiene in our internal CS tool, Salesforce, and related systems.

1+ year of experience in a customer-facing inside sales, Customer Success, BDR, or Product Marketing role.
Experience with a SaaS tech stack (Salesforce, Highspot, Planhat, etc.).
Diplomacy, tact, and poise when working under pressure through customer issues and escalations.
Solution-driven mindset and comfort using data to validate hypotheses and deliver results.
Comfortable demonstrating product functionality (training provided); able to present a comprehensive overview of key business use cases.
Self-motivated, proactive team player with innovative ideas to drive customer growth, loyalty, and adoption.
Fluency in French and English. German, Spanish, and Dutch are a plus.
Project management certification (Prince2, PMI, or equivalent) is desirable.

Work/Life balance: Flexible hours and 33 vacation days.
Wellbeing and financial support: Access to Open Up and corporate discounts.
Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups.
Additional perks: Tech equipment, referral bonuses, and a dog-friendly HQ.

Customer Programs Manager, French Speaking

Key skills