Shape and deliver a clear, aligned communications strategy covering both external and internal audiences.
Partner with the Exec and senior leaders to ensure our narrative, tone and priorities land consistently.
Lead, coach and develop a high-performing communications team.
Oversee all corporate comms, including press activity, media responses, thought leadership and digital channels.
Manage reputational issues and support crisis communications when needed.
Build strong relationships with media, advisors, regulators and key stakeholders.
Lead the internal comms team to deliver engaging, timely communications and colleague events.
Ensure clear, consistent messaging across all internal channels.
Equip leaders with the tools they need to communicate effectively with their teams.

Significant experience leading external communications in a complex organisation, ideally within retail or financial services.
Proven ability to influence and build strong relationships at every level, including Exec and shareholder representatives.
Experience leading and developing high performing teams.
Deep knowledge of internal communications strategies, tools and best practice.
Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
Strong project management skills and experience overseeing largescale events.
Confidence working under pressure, managing complex issues and navigating fastmoving situations.
The ability to show good judgement and decisiveness, particularly in challenging situations.
Proficiency with digital communication channels and content production tools.
A collaborative, energetic mindset, with enthusiasm for contributing to wider business culture.

Head of Communications – 12-Month FTC

Key skills