Partner with documentation program managers and content strategists to ensure that project needs are met to satisfaction
Motivate your team to be fully engaged and productive by ensuring, that each individual is given appropriate, challenging assignments that contribute to team and departmental goals
Provide direction, coaching, and mentoring to increase the capabilities and effectiveness of your team, to develop the competencies of team associates, and to ensure that they are meeting the goals and expectations of their roles
Develop understanding of customer needs and company goals in order to organize and coach the team to effectively meet those goals
Ensure that proper staffing levels are provided for the teams as development demands grow and new lines of offerings are added through continual discussion and assessment with the documentation program managers, content strategists, and CCS management
Partner with the Talent Acquisition team to hire and onboard new team members who align with team, department, and company values.
Coordinate with your peers around the world to ensure global collaboration and consistency in the carrying out of content tasks
Coordinate with our Content Strategy team and your global peers to implement our strategic change initiatives through your team's daily work
Shape and support collaboration efforts between technical writers and customer-facing technical associates from Global Support Services team and other field teams

Experience coaching, mentoring, or leading people in a collaborative environment
Demonstrated record of improving internal or external customer experiences
Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world
Experience with and passion for guiding change and continual improvement
Experience with creating and evolving technical content in the Red Hat Enterprise Linux space
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
Bachelor's degree in technical communications, IT, business, or a related field is a plus

Manager – Customer Content Services

Key skills