The Implementation Analyst II will be responsible for helping bswift meet and exceed client expectations by building, testing, and auditing client systems while supporting consumers with best-in-class benefits administration software and services.
Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules.
Test client sites to ensure proper system functionality and quality.
Import client data into the system and ensure data accuracy throughout implementation.
Prepare employee and employer communication documents.
Triage client tickets and questions via email and voicemail and provide appropriate next response times.
Resolve data discrepancies with external vendors and ensure accurate information exchange.
Audit system data from various sources and produce summary and detailed reporting.
Prioritize tasks effectively and communicate any conflicts or escalations with team managers.

Bachelor’s degree in business administration or related field (required)
2+ years of professional client-facing experience within analysis and data management
Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools
Extensive experience with databases, data interpretation, and data manipulation
Strong written and verbal communication skills
Ability to problem-solve using reference materials, testing, and informed questioning
Ability to operate and make timely decisions in a fast-paced, ambiguous environment
High level of productivity, reliability, organization, accuracy, and thoroughness
Passion for teamwork and delivering excellent client service.
Experience with HR, benefits administration, or HRIS systems (preferred)
Experience with system integrations or large data imports (preferred)
SQL or advanced data analysis skills (preferred)

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Implementation Analyst

Key skills