ACA Program Manager

Role Overview

• Propel existing programs forward with visionary leadership for CMS clients
• Offer thought leadership, reasonable counsel, and operational discipline on existing programs
• Help with GDIT's account management for CMS with a specific focus on relationship management and service delivery
• Ensure the organization is strategic in future enterprise application and system thought, applying best industry best practices in system planning, implementation, and innovation
• Responsible for executing GDIT's strategic initiatives and ensuring compliance with the Affordable Care Act’s (ACA) requirements
• Support the Enrollment Community (EC) for CMS’s Federally Facilitated Exchange
• Manage project schedules and tasks for development and operations team members, manage work assignments to project and contract scope, and build and maintain client trust
• Develop, maintain, and oversee comprehensive project schedules to ensure timely project delivery
• Allocate tasks effectively to development and operations team members to align with project and contract requirements
• Proactively identify and address potential roadblocks, making adjustments to program plans as necessary
• Build and nurture trust with clients by delivering consistent, high-quality results and maintaining open communication
• Set realistic expectations and establish transparent lines of communication with all stakeholders
• Act as a key point of contact for both internal teams and the client, ensuring alignment on all project goals and deliverables
• Demonstrate a Consultant Mindset by identifying challenges, implementing actionable solutions, and fostering continuous improvements
• Drive user adoption by engaging with users and delivering value-driven results that align with client expectations
• Ensure that all project deliverables meet the required quality standards and comply with regulatory guidelines
• Track and report on program metrics, providing data-driven insights to improve program performance

Requirements

• Bachelor’s degree and 5+ combined years of Policy Analyst, Healthcare Operations, and/or other relevant experience
• 6+ years of Affordable Care Act (ACA) Experience, specifically supporting the Centers for Medicare and Medicaid Services (CMS) Centers Consumer Information and Insurance Oversight (CCIIO)
• Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls
• Proven experience successfully managing client relationships
• Experience leading and managing remote software development teams, including mentoring and providing performance management
• Knowledge of health care policy, the ACA, CMS Operations, and related issues
• Experience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations
• Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
• Experience continuously striving for excellence in adapting new technologies, decision making and exceeding expectations
• Experience with Agile and Waterfall management approaches, industry-best practice patterns, modern data storage techniques
• Consistent quality performance rated valued or higher (Internal candidates)
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance