Provide L2/L3 application support for payment systems supporting Mexico banking operations
Support Mexico payment platforms such as SPEI;SPID;Interbank transfers, ACH-like flows, and internal clearing systems
Monitor application health, batch processing, interfaces, and transaction flows
Perform incident management, root cause analysis, and permanent fix coordination
Support high-availability and mission-critical applications with strict SLAs
Participate in on-call and weekend support rotations as required
Ensure compliance with ITIL processes (Incident, Problem, Change)
Perform root cause analysis (RCA) and document findings
Identify recurring issues and propose automation or process improvements
Ensure operational risks are identified, escalated, and mitigated
Understand end-to-end payment life cycle, reconciliation, and settlement
Work closely with Operations to resolve payment exceptions and failed transactions
Support production releases, deployments, and configuration changes
Validate post-release stability and transaction integrity
Coordinate with Development, QA, and Infrastructure teams during releases
Follow banking regulatory, security, and audit requirements
Ensure proper documentation, access controls, and operational procedures
Support audit requests and regulatory inquiries related to payment systems

Application Support Analyst – Payments, SPEI

Key skills