Mapping and Diagnosis: Critically analyze the end-to-end financial process chain (billing, credit, collections, accounting, treasury, accounts payable, etc.), identifying bottlenecks, redundancies and financial risks;
Process Redesign (To-Be): Design scalable workflows;
Mobilization for Action: Act as a PMO to ensure timelines, objectives and team mobilization for execution;
Metrics Management: Define and monitor efficiency KPIs (lead-time reduction, billing error rate, system adoption);
Continuous Improvement: Implement PDCA rituals and Lean methodologies to ensure processes do not become obsolete again.

Financial Expertise: Solid experience with financial processes (recurring billing, taxes, reconciliation) and ERPs;
Methodologies: Proficiency with mapping tools (BPMN, VSM, Miro) and improvement methodologies (Lean, Six Sigma or Design Thinking);
Resilience: Proven ability to handle ambiguity and stay results-focused during periods of systemic transition;
Mobilization: Exceptional communication and persuasion skills to move projects forward and engage resistant stakeholders;
Nice to have, but not required: Experience using AI for process design and understanding prerequisites for deploying AI agents.

We are 100% remote and offer flexible working hours.
Zenvia Care is our benefits program for you and your family.
Healthcare: health and dental plans with no co-pay for the employee and the option to include dependents, life insurance, telemedicine and medical specialties.
Wellness care: payroll-deductible loan after 3 months with the company, a day off on your birthday, TotalPass, plus free sports and nutrition coaching and telepsychology services, including for dependents.
Parental care: extended maternity and paternity leave, pregnancy support and childcare assistance up to 71 months.
Remote Care: policy for temporary relocation, BRL 1,500 to help equip your home office, a monthly home office allowance of BRL 250 with the option to allocate BRL 50 to private pension, Alelo Tudo worth BRL 950 for Meal/Food Voucher or flexible benefits, and a partnership with Woba for co-working spaces across Brazil.
Career: internal mobility program, language program and access to a Learning Hub for your development so you can unlock your full potential and design your career at ZENVIA.
Profit-sharing, because you helped build the results.
Direct connection with colleagues from other countries and an informal work environment where peers share knowledge, collaborate and learn together.
Transparency, open dialogue and psychological safety to be whoever you want are essential to us.

Financial Process Improvement Specialist

Key skills