Support Engineer, Database Administrator

Role Overview

• Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment.
• Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring.
• Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA.
• Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access.
• Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users.
• Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing.
• Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting.
• Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching.
• Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team.
• Provide technical support for SQDR customers via remote sessions, email, and ticketing systems.
• Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems.

Requirements

• 5+ years of experience in systems administration / infrastructure roles, with responsibility for production environments.
• Strong hands-on experience with Windows Server and Linux (e.g., Ubuntu, RHEL, Rocky/CentOS) in virtualized environments.
• Experience with virtual infrastructure platforms such as VxRail, VMware, Hyper‑V, or similar.
• Working experience with at least one major cloud platform (Azure, AWS, or GCP), including basic compute, storage, and networking.
• Experience supporting relational databases, preferably DB2 LUW and/or IBM i (AS/400), including backup/restore and basic performance troubleshooting.
• Solid understanding of network fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
• Hands-on experience configuring and supporting Fortinet VPN solutions in a production environment.
• Strong troubleshooting skills across OS, network, database, and application layers.
• Excellent customer-facing communication skills and prior experience supporting external technical users or customers.
• Comfortable working independently in a fully remote environment, managing priorities, and documenting work clearly.

Tech Stack

• AWS
• Azure
• Cloud
• DNS
• Firewalls
• Google Cloud Platform
• Linux
• RDBMS
• TCP/IP
• VMware

Benefits

• Generous health insurance coverage, employee benefits and retirement matching
• Monthly HSA contributions
• 3 weeks paid vacation
• 11 Stelo holidays
• Matching retirement contributions
• Annual bonuses