Product Manager, Client Services

Role Overview

• Support the definition and execution of the product vision and roadmap for Client Services technology, aligned with Vista’s strategic and operational goals.
• Partner with stakeholders across Client Services, Sales, and Operations to gather requirements, understand business needs, and translate them into scalable technology solutions.
• Lead discovery and requirements-gathering activities, converting business needs into clear product specifications, user stories, and acceptance criteria.
• Collaborate closely with Engineering and UX teams to deliver intuitive, efficient tools that support client communication, workflow management, and trip execution.
• Manage and prioritize the product backlog, balancing business impact, user value, and technical feasibility.
• Support Agile delivery by participating in sprint planning, backlog refinement, reviews, and retrospectives.
• Track delivery progress, manage timelines, and communicate status updates to stakeholders.
• Use data and analytics to inform prioritization, track KPIs, and assess product performance.
• Assist with release planning, testing, and user acceptance testing (UAT) to ensure smooth and high-quality releases.
• Identify risks, dependencies, and process bottlenecks, escalating where appropriate and supporting timely resolution.
• Create and maintain post-release documentation and user guides.
• Continuously gather feedback from users and stakeholders to inform product improvements and enhancements.
• Contribute to the continuous improvement of product development practices within the team.

Requirements

• Bachelor’s degree in Business, Technology, or a related field; an MBA or advanced degree is a plus.
• Coursework or certification in Product Management, Agile, or Scrum preferred.
• Minimum of three (3) years of experience in Product Management.
• Exposure to aviation software platforms, enterprise-scaled or service-oriented technology products is preferred.
• Proven experience developing or managing client-facing service tools, CRM systems, or workflow platforms, within a global operations environment.
• Deep understanding of end-to-end service processes, including quoting, trip execution, and customer relationship management.
• Strong analytical and strategic thinking skills, with experience leveraging data and KPIs to guide product decisions.
• Hands-on experience working within Agile software development methodologies.
• Proficiency in tools such as Jira, Confluence, Salesforce; experience with collaboration and analytics tools (Asana, Power BI, Tableau) is a plus.
• Excellent communication, presentation, and stakeholder-management skills.
• Ability to lead cross-functional teams and manage competing priorities effectively.
• Ability to operate autonomously and influence stakeholders across multiple regions and business units.
• A proactive, user-centric mindset with a passion for improving client and employee experiences through technology.

Tech Stack

• Tableau

Benefits

• Professional development opportunities