Records Technician

Role Overview

• Prepare physical personnel files for conversion to digital format.
• Create/update cases in tracking database, to document requests/phone calls received and resolution/escalation of request/call.
• Answer incoming phones calls and provide general information/technical assistance to customers concerning various functional areas of HR and/or transfer/escalate to appropriate COE/individual.
• Serve as back-up to the On-Line team by sorting and distributing mail and fax and create cases and update tracking logs to document action taken.
• Perform other related duties as required.

Requirements

• Six months of administrative or clerical work experience.
• College or vocational school can substitute for the required experience.
• A high school diploma is required.

Benefits

• State Group Insurance coverage options
• Savings & Spending Accounts
• 401 (a) FICA Alternative Plan administered through VALIC and more!