Event Manager, German

Role Overview

• Collaborate with various teams to define, document, and communicate availability requirements and SLAs for IT services and systems
• Define and document availability requirements and service level agreements (SLAs) to ensure IT services meet business needs and user expectations
• Continuously monitor the performance and availability of IT services
• Generate reports to identify trends, potential issues, and opportunities for improvement
• Work with incident and problem management teams to address service disruptions promptly
• Ensure root causes are identified and resolved to prevent recurrence
• Collaborate with capacity management teams to ensure infrastructure supports required availability levels
• Optimize resource allocation and plan for future growth
• Detection and Logging: Identify and record events as they occur to maintain visibility into the IT environment
• Classification and Filtering: Categorize events (informational, warning, exception) to prioritize responses effectively
• Response Coordination: Initiate appropriate responses, escalate incidents, or trigger automated actions to mitigate issues
• Continuous Improvement: Analyze event data to identify trends and enhance service reliability and performance
• Capacity Planning: Analyze current and future capacity requirements based on business needs and service demand
• Performance Monitoring: Continuously monitor system performance and resource utilization to detect trends and potential bottlenecks
• Resource Optimization: Implement strategies to optimize resource usage, ensuring efficient allocation while maintaining service quality
• Stakeholder Collaboration: Work closely with availability, service management, and other IT teams to align capacity planning with service delivery and business objectives

Requirements

• Bachelor’s degree in a relevant field, such as Information Technology or Computer Science
• Proven experience in availability management, incident management, or a related IT role
• Strong analytical and problem‑solving skills
• Excellent communication and cross‑team collaboration abilities
• Familiarity with IT service availability monitoring tools and methodologies
• ITIL Foundation Certification
• Proficiency in English and German at C1 level (mandatory)

Benefits

• medical care with Medicover
• private life insurance
• Sports card
• Capgemini Helpline offering therapeutical support
• educational podcast "Let's talk about wellbeing"
• access to over 70 training tracks with certification opportunities
• free access to Education First languages platform, TED Talks and Udemy Business materials and trainings
• continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess