Alternative Investment Services Officer, Bank Loans Operations

Role Overview

• Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
• Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
• Act as primary contact and escalation point for operational issues
• Manage and escalate issues related CoE’s and other Shared Services
• Manage production activities of Shared Service Associate I, II and Senior Associate
• Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
• Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items
• Identify and implement consistent operational best practices
• Assist with compliance/fiduciary reviews and audits
• Train, develop and motivate new staff, complete performance appraisals
• Provide coaching and development opportunities to staff, participate in individual on-going training and development
• Provide technical expertise to resolve daily problems
• Serve on committees. Help define and implement new company initiatives
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

Requirements

• Equivalent to a BS degree in Finance, Business or related field.
• At least 5 years of related Custody and/or Fund Accounting experience, part of which must have been in a management or supervisory capacity.
• Knowledge of securities language and legal requirements.
• Good interpersonal, organizational and management skills.
• Solid understanding of operational functions within Custody and/or Fund Accounting.
• Ability to provide technical expertise to resolve daily problems.
• Demonstrated computer proficiency and working knowledge of various software applications.
• Ability to develop and enhance client relationships.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards