Primary Systems Analyst

Role Overview

• Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce
• Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships
• Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing
• Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support
• Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes
• Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts
• Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow)
• Automate database refreshes from Production to Test and support on-demand refresh requests
• Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes
• Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance
• Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates)
• Provide support for lower environments for internal CRD usage and client testing prior to production deployment
• Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports
• Join problem management calls and ensure case hygiene across all tickets
• Design, test, and deploy automated import/export/reporting processes tailored to client needs

Requirements

• Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred)
• Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration
• Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes
• Excellent customer service, troubleshooting, and communication skills (verbal and written)
• Ability to collaborate across internal teams and external vendors to deliver seamless client service
• Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred
• Minimum 3+ years of relevant industry experience

Tech Stack

• MS SQL Server
• Oracle
• ServiceNow
• SQL

Benefits

• Generous medical care
• Insurance plans
• Savings plans
• Flexible Work Program
• Development programs
• Educational support
• Paid volunteer days
• Matching gift program
• Employee networks