Process growing volume of international and domestic payments
Verify beneficiary account details (KYC activities) to ensure they are accurate and adhere to AML regulations and internal policies
Working closely with payment partners and banks to identify and resolve payment issues promptly
Identify and report processing inefficiencies and help to resolve
Review, improve and maintain payment formatting rules to reduce payment issues
Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process
Communicate with payers directly via email and call to resolve issues and prevent delays

Undergraduate degree with 2+ years of experience in payments, finance or banking operations
Exceptional attention to detail, sense of urgency / deadline and strong organizational skills
Great communication and collaboration skills
A positive, can-do attitude motivated to drive ongoing, continuous improvement
Fluent English, written and spoken (additional languages are an advantage)
Ability to work with minimum supervision and drive projects to completion in a fast-paced environment
Possess a willingness and eagerness to learn with a passion for problem solving and helping customers
Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
Experience working in a bank or a large payments company is an advantage

Competitive compensation
Employee Stock Purchase Plan (ESPP)
Flying Start
Our immersive Global Induction Program (Meet our Execs & Global Teams)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Payment Operations Associate – Formatting & Investigations

Key skills