Senior Manager, Pharma Ops, Pharma Capabilities

Role Overview

• Oversee the Pharma capabilities team while improving the speed and efficiency of delivery of pharma capabilities in IT systems.
• Support the end-to-end process for operational readiness of IT systems for pharma capabilities.
• Collaborate with other corporate departments such as the office of the CMO (OCMO), Pharmacy and Therapeutics, PALS, Pioneer, IT, DCR, Compliance, Clinical Support Services, Clinical Analytics and Clinical Education.
• Act as a resource for CE teams on clinical IT systems and serve as a voice and liaison with IT team in support of PharmaOps Capabilities.
• Support the work of multi-disciplinary teams.
• Partner with IT delivery teams in establishing timelines and communicating timelines & risks to stakeholders throughout multiple concurrent project lifecycles.
• Independently work with SMEs to gather, define, and support documentation of technical requirements, model current/future business processes and operational changes across all impacted systems.
• Provide status updates to executive leadership and stakeholders.
• Partner with IT delivery teams in establishing use cases and timelines for cross-systems User Acceptance Testing.
• Ensure end-user feedback is sought after and accurately reflected in the prioritization of product features and functions.
• Partner with IT delivery teams on a very frequent, if not daily, basis by providing clarifications necessary to assist requirements development, user story estimates, sequencing of new features, and moving the protocol project development forward.
• Ensure technical work appropriately supports Village initiatives by instituting a standardized intake and prioritization process related to pharma system updates.
• Partner in determining annual goals for both pharma lane capabilities and the broader PharmaOps Capabilities team.

Requirements

• Bachelor’s degree in Organizational Development, or Nursing (and current licensure), or related field or equivalent experience required.
• ESRD/Healthcare experience preferred.
• Technical background and competency is preferred.
• Proficient with MS Word, Excel, PowerPoint, Star Point and Outlook.
• Proficient with DaVita computer systems.
• PMP and/ or PfMP certification preferred.

Tech Stack

• PMP

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.