Key skills
AWSCloudPerlPythonSplunkPowerShellLambdaCloudWatchCommunicationCollaboration
About this role
Role Overview
- Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms
- Collaborate with developers to establish logging standards and enforce monitoring best practices
- Participate in application design discussions to develop end-to-end interaction visibility using Splunk
- Troubleshoot and resolve production incidents, performing root cause analysis
- Partner with vendor teams to drive operational improvements
- Develop and maintain Amazon CloudWatch dashboards
- Conduct knowledge-sharing sessions and document troubleshooting playbooks
Requirements
- 2+ years of experience in CCaaS and cloud-based contact center environments
- Strong hands-on experience with AWS services (Lambda, ALBs, Amazon Connect, CloudWatch)
- Proficiency in at least one scripting language (Python, Perl, or PowerShell)
- Undergraduate degree or equivalent practical experience in Information Technology or a related field
- Excellent communication and collaboration skills
Tech Stack
- AWS
- Cloud
- Perl
- Python
- Splunk
Benefits
- Health insurance
- Language courses
- Relocation program
- Flexible working arrangements
- Professional development opportunities
- Certification programs
- Mentorship programs
- Internal mobility opportunities
- Internship opportunities
- Dynamic global team