Lead, support and develop three Legacy Officers, ensuring high performance, quality assurance and clear progression pathways.
Hold oversight and accountability for 900+ legacy cases, ensuring accuracy, compliance and timely administration.
Manage a personal caseload of 50 complex and contentious matters, including litigation, disputes and reputationally sensitive issues.
Work closely with the legal team, executors, solicitors and co-beneficiaries to protect Marie Curie’s entitlement.
Apply strong commercial judgement, undertaking cost-benefit analysis and making informed decisions on behalf of the charity.
Monitor KPIs, SLAs and quality standards, ensuring consistent excellence across the team.
Provide expert technical guidance on wills, probate, tax, trusts and multi-jurisdictional UK estate administration.
Support process improvement, systems optimisation and operational best practice.
Deputise for the Legacy Administration Manager when required.

Proven line management experience, including performance management, coaching and developing staff.
Significant experience in a large charity legacy administration team, ideally handling income of £20m+ annually.
Demonstrable experience managing contentious and complex legacy cases, including litigation and dispute resolution.
Advanced technical knowledge of wills, probate, trusts, tax and estate administration across multiple UK jurisdictions.
Strong commercial mindset, able to assess risk, analyse costs and make confident, informed decisions.
High-volume caseload management experience, with exceptional organisational skills and the ability to prioritise under pressure.
Excellent stakeholder management, able to influence solicitors, executors, co-beneficiaries and internal teams.
Exceptional attention to detail, especially when reviewing legal documentation, estate accounts and financial information.
Strong systems capability, ideally with experience using FirstClass4 or similar legacy administration platforms.

Flexible working.
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities.
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care

Legacy Administration Team Leader

Key skills