Ensure the quality, reliability, and performance of software solutions delivered to clients
Design, execute, and automate test cases to validate new implementations, upgrades, and production support enhancements
Collaborate closely with cross-functional teams to identify risks, validate requirements, and ensure that deliverables meet functional, clinical, and performance expectations
Conduct thorough test result reviews to ensure accuracy and consistency before client release
Participate in requirement and design review sessions for new implementations, upgrades, and KP upsells
Act as a direct and reliable partner to Payment Accuracy Advisors (PAA), Business Analysts (BA), Service Operations (SIOps), and Engagement Managers (EM)
Provide input into QA strategy improvements, process enhancements, and automation frameworks
Lead change management efforts, communicating rationale and benefits of adjustments to both internal teams and customers
Perform root cause analysis to identify underlying issues and prevent recurrence
Contribute to the refinement of QA documentation, methodologies, and automation processes

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience)
5+ years of Software Quality Assurance experience in both manual and automated testing
Experience testing across all software types (functional, regression, performance, and integration)
Strong understanding of QA methodologies, testing lifecycle, and documentation standards
Experience working in environments running on Windows with Oracle or other transactional databases
Practical experience with XML, HTML, JavaScript, VB, C#, Python scripting, or equivalent languages
Familiarity with QA automation tools (e.g., Selenium, Postman, SoapUI, or equivalent)
Strong analytical skills with the ability to interpret complex data structures
Skills in creating and maintaining test environments and configurations
Proficiency in using tools such as SQL Developer, Excel, and defect tracking systems (e.g., Jira, ALM).

Staff QA Analyst

Key skills