Systems Support Technician

Role Overview

• Respond to user requests for technical assistance in person, via phone, or electronically.
• Diagnose and resolve hardware and software issues related to desktop and office technology.
• Configure and procure desktop hardware and software for staff use.
• Provide support for A/V systems in conference rooms.
• Maintain and support office printers and other tech-related hardware.
• Research and troubleshoot technical questions using available resources.
• Log all help desk interactions and provide detailed reports on support requests.
• Inform management of recurring technical issues and provide recommendations for improvement.
• Stay current with system updates, changes, and advancements.
• Assist with additional technology-related tasks as assigned by the supervisor.

Requirements

• Bachelor's degree preferred.
• Experience with troubleshooting and providing help desk support in a corporate environment.
• Strong knowledge of industry-standard office productivity software and platforms.
• Proficiency with Microsoft Office 365, JAMF, Mac and Windows OS, and video conferencing systems.
• Ability to prioritize and manage multiple technical issues simultaneously.
• Strong communication skills, both oral and written.
• A customer-service focused mindset, with proven experience resolving user problems.
• Flexible and adaptable to changing systems and technological needs.

Tech Stack

• Jamf

Benefits

• Generous paid holidays and Summer Fridays.
• Company-paid time off during the last two weeks of the year.
• Comprehensive health benefits, including short-term and long-term disability.
• Retirement savings (401k) and life insurance.
• Paid time off and professional development opportunities.